Determining the quality of services in tourism

  1. Author Fatmire (Shala) Dreshaj

Universiteti “Mediterran” i Podgoricës – fatmiredreshaj85@gmail.com

1.a. Corresponding Author’s Dr.sc. Sali Krasniqi

University of Business and Technology, Kosovo sali.krasniqi@ubt-uni.net

1.b. Corresponding Author’s: Dr.Sc. Kushtrim Dreshaj, kushtrimdreshaj85@gmail.com

University of Business and Technology, Kosovo

 

Abstrakt

Tourist services are heterogeneous from the point of view of quality, space and time, and the process of providing tourist services should be seen only by ensuring the synchronicity of this process in terms of quality, time and space. From the point of view of tourism development, it is necessary to strive for the provision of a quality tourist service in its entirety, because this ensures the optimal fulfillment of the needs of domestic and foreign tourists on the one hand, as well as the achievement of favorable work results. of participants in meeting tourist needs on the other hand.

Keywords: tourist services, quality, tourism industry, consumers

Volume 8. No.1(2023)

ISSN 2661-2666 (Online) International Scientific Journal Monte (ISJM)
ISSN 2661-264X (Print)

DOI :

DOI URL:

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This is an open-access article under the CC BY-NC-ND license (creativecommons.org/licenses/by-nc-nd/4.0/)