- Author Fatmire (Shala) Dreshaj
Universiteti “Mediterran” i Podgoricës – fatmiredreshaj85@gmail.com
1.a. Corresponding Author’s Dr.sc. Sali Krasniqi
University of Business and Technology, Kosovo sali.krasniqi@ubt-uni.net
1.b. Corresponding Author’s: Dr.Sc. Kushtrim Dreshaj, kushtrimdreshaj85@gmail.com
University of Business and Technology, Kosovo
Abstrakt
Tourist services are heterogeneous from the point of view of quality, space and time, and the process of providing tourist services should be seen only by ensuring the synchronicity of this process in terms of quality, time and space. From the point of view of tourism development, it is necessary to strive for the provision of a quality tourist service in its entirety, because this ensures the optimal fulfillment of the needs of domestic and foreign tourists on the one hand, as well as the achievement of favorable work results. of participants in meeting tourist needs on the other hand.
Keywords: tourist services, quality, tourism industry, consumers
Volume 8. No.1(2023)
ISSN 2661-2666 (Online) International Scientific Journal Monte (ISJM)
ISSN 2661-264X (Print)
DOI : 10.33807/monte.20233014
DOI URL: https://doi.org/10.33807/monte.20233014
Full Text: PDF
This is an open-access article under the CC BY-NC-ND license (creativecommons.org/licenses/by-nc-nd/4.0/)